Our Policies

Payment

Payment can be made by Visa, Mastercard, Bankcard, American Express, Paypal and Direct Transfer.

Security

fifiluxe.com takes every precaution to ensure our site is as secure as possible. We do not keep payment details on record.

Our Policy

At fifiluxe.com, we want your shopping experience to be as easy as possible.  We want our customers to feel confident in their purchase, knowing they can make exchanges or receive refunds hassle free.  If you require any help or assistance in choosing sizes we are happy to help, just email us at info@fifiluxe.com.

Returns & Exchanges

When you receive your goods, please thoroughly check your purchase and try it on to make sure the size is correct and you are satisfied with the products.

If you have purchased the wrong size and would like to exchange it for another size, please email at us at info@fifiluxe.com within 7 days of receiving goods and you will be given a Return Authorization Number (RAN) to be sent back with the garment. The garment must be returned within 14 days of purchase. Once the garment has undergone a quality control check to make sure the garment has not been worn and that the tags are still in place, the new size will be sent to you. Please specify the size you require. If the size you require is not available, we will issue with your choice of a store credit or a refund. No additional postage fees will apply.

If you have a faulty item, please email us immediately to receive a Return Authorization number (RAN). We will send out a replacement as soon as possible. Please send the faulty garment back within 14 days of purchase. Please note that returned goods will not be accepted without a Return Authorization Number or after the return window.

No returns will be accepted after 14 days from the date of purchase. No item will be accepted without a Return Authorization Number (RAN)

Refunds

If you would like to return an item for a refund, please contact us at info@fifiluxe.com within 7 days to receive a Return Authorisation Number (RAN).  The garment must be returned to us within 14 days from purchase to be eligible for a refund.   Once the garment has undergone a quality control check to make sure the garment has not been worn and that the tags are still in place, the purchase amount will be credited to your credit card or account.   Refunds will be made within 14 days of the cancellation notice. 

Sale Items

If you have purchased the wrong size and would like to exchange it for another size, please email us immediately to receive a Return Autherisation Number and once the item has undergone a quality control check we will issue you with your size.  If the size is not available we will issue you with a store credit to use within a 12 month period. You must return the garment within 7 days of delivery for exchanges on sale items.  Unfortunately we do not offer refunds on sale items.

Return Shipping

If you have a Returns Authorization Number, please ensure that the product is shipped back in its original condition. Clothing will undergo a quality control check before being accepted. The garment must be unworn with all tags in place. Shoe boxes must be protected as they are considered part of the product, your return will not be accepted if the box is damaged.

Responsibility

Please note, it is the customers responsibility to provide the correct shipping details and information.  Although we will do everything we can to ensure your parcel arrives, we can accept no responsibility for lost items if the incorrect details are given and items are unrecoverable.

Privacy

Your privacy is important to us.  Please note that all personal details will remain with fifiluxe.com and under no circumstances will be distributed to third parties.  Your details will be kept on a private database for fifiuxe.com use only.

Contact Us

If you have any queries regarding our products or need assistance in any way, please contact us at info@fifiluxe.com and we will get back to you as soon as possible.